Membership FAQ

If I don’t use my membership benefit one month, does it roll over or do I lose it?

If I don’t use my membership benefit one month, does it roll over or do I lose it?

It rolls over! Unused signature service benefits can be used any time within the following 12 months. Should you find yourself with a few months’ worth of unused benefits, feel free to schedule yourself a spa day and use multiple benefits! Keep in mind that perks such as free beverages and Share the Bliss cards do not roll over.

When I use my membership benefit on a service, do I need to tip?

When I use my membership benefit on a service, do I need to tip?

Tips are not included in your member benefits. If you’re pleased with your service, we’d love for you to reward your service provider. How much, you ask? Tipping is, of course, a personal thing, so it’s up to you! Our recommendation would be 15-20% of the service.

Can I freeze my membership if I need to?

Can I freeze my membership if I need to?

Yes. If you’re going to be out of town or tight on cash for a while, you can freeze your membership for up to 3 months with no charge. During that time, feel free to use any accrued service benefits you’ve built up before you froze your account. Just remember that your perks such as free beverages and Share the Bliss cards do not roll over and will be frozen during that time.

How do I use my Share the Bliss benefit?

How do I use my Share the Bliss benefit?

Love Ella Bliss? Bring a friend so you can bliss-out together and they’ll get our great member pricing for one signature service, too. Can’t come in together? You can give them a Share the Bliss card so they can come at their own convenience.

How do I cancel my membership?

How do I cancel my membership?

We’d hate to see you go, but if you must, please come in person to one of our locations to fill out separation paperwork. Sorry, but we cannot accept membership cancellations via phone or email. Once you’ve filed the form, you’ll be charged just two more billing cycles and you’ll have 6 months to use any accrued benefits that you built up before your cancelled.

Do I really get a free drink, or is it just tea or coffee?

Do I really get a free drink, or is it just tea or coffee?

It’s way more than tea or coffee! Your first pour of wine, beer, mimosa, soda, coffee or tea is complimentary with your member benefit each month, and a variety of cocktails (available at our Broadway location) are discounted by $2. Upgrade to full-size wine or mimosa for just $2.50. First time guests also receive a complimentary beverage during your first visit!

Can someone else use my membership benefits?

Can someone else use my membership benefits?

Member benefits are transferrable once in a calendar year per Member. If a member needs to change this to more than one time it is a $15 fee. Members can also use your Share the Bliss benefit to get one friend in at member pricing per month.

Can I use my monthly benefit toward any service?

Can I use my monthly benefit toward any service?

Yes. How you use your membership service benefits is very flexible. You can get a signature service, or put that $58 toward any combination of services! Only want an express manicure this time instead of the Signature Express Mani/Pedi? That’s fine; your remaining credit will roll forward for up to 12 months. Monthly benefits and rollover credit can only be used for services — not products, drinks, gift cards or tips.

Do you have a referral program?

Do you have a referral program?

Yes, a sweet one! If you are a member and refer someone who becomes a member, you’ll receive our undying gratitude, plus a free benefit service, free upgrade (up to $20), and a half-price signature service.

What if I’ve used all my benefits for the month and still want to come back for another service?

What if I’ve used all my benefits for the month and still want to come back for another service?

Come on in; we’ll give you $5 off one signature service and, of course, member pricing on all services.

Can I come to Ella Bliss if I’m not a member?

Can I come to Ella Bliss if I’m not a member?

Absolutely; we welcome you with open arms. If you’re a new customer you’ll receive member pricing for your first service, plus a complimentary beverage.

How Much is an Ella Bliss Membership?

How Much is an Ella Bliss Membership?

We welcome Members and Non Members to Ella Bliss however becomeing a member allows you to receive discounts on our signature services each month! Membership is $58 a month with discounts on every additional service you add on per month!

Prices Updated February 1, 2017

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